Refund policy

At Jewelry Boutique, every piece we offer is chosen with care and a timeless sense of style. We place great importance on the quality and finish of each piece. However, we understand that sometimes an order may not fully meet your expectations. That's why we have established a simple, clear, and transparent return and refund process.

Return eligibility conditions

You can request a return within 30 days from the date you received your order. To have the return accepted, the following conditions must be met:

The items must be unworn and unused.
The original packaging (box or pouch) and any tags, cards, or labels must be intact.
The item must be free of scratches, marks, or damage.
The product must have been purchased directly from jewelry-boutique.com.

Unfortunately, returns that do not meet these conditions cannot be accepted. We recommend checking your ring size carefully before ordering and keeping the original packaging until you are sure your piece is right for you.

How to make a return

Contact us at newstorejewelry@proton.me within 30 days of receiving your order.
Provide your order number, the reason for the return, and include clear photos if the item is defective or incorrect.
Our customer service will send you detailed instructions and the return address.
Carefully repackage the items in their original box or pouch, or similar protective packaging, to avoid any damage during transport.

Our returns are processed through our warehouse at:

[[RETURN WAREHOUSE ADDRESS]]

Please note:

Return shipping costs are the responsibility of the customer, except in the case of a defective or incorrect item.
We recommend using a tracked shipping method to ensure your return is received properly.

Refund processing

Once your return is received and inspected by our quality team:

You will receive a confirmation email as soon as your return is approved.
Refunds are processed within 10 business days, via the same payment method used for the purchase.
Depending on your bank or payment provider, the time it takes for the refund to appear in your account may vary.

If your return does not meet our conditions, it may be sent back to you at your expense.

Exchanges

If you wish to exchange your item for a different ring size, color, or style, please contact us at newstorejewelry@proton.me. We will check the product availability and send you the necessary instructions for the exchange.

Damaged or incorrect items

In the rare case that you receive a damaged or incorrect item:

Please inform us within 48 hours of receiving your order.
Provide photos of the issue to expedite processing.
We will arrange for a replacement or refund at no additional cost to you.

Non-returnable items

For hygiene reasons and to maintain our quality standards, we cannot accept returns for:

Items showing signs of wear or damage (for hygiene reasons, this includes earrings that have been worn).
Items without their original packaging.
Items returned after the 30-day period.

At Jewelry Boutique, your satisfaction is our priority. We stand behind every piece we offer, and we are committed to providing you with a smooth, elegant, and hassle-free shopping experience.

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